RETURNS AND EXCHANGES
All jewelry at The J. Braunson Company Fine Jewelry is genuine, authentic and of consistent high quality and value. The J. Braunson Company Fine Jewelry takes pride in all it's pieces.
If for any reason you wish to return your merchandise, we will refund, replace, or exchange item(s) within 30 days of delivery date unless it is determined ineligible. All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no water damage, scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable. All return shipping charges must be prepaid by the customer. We cannot accept C.O.D.
The J. Braunson Company Fine Jewelry will gladly re-size a ring purchased from us for up to 1 month for a nominal fee.
*You will be responsible for shipping charges when sending an item to us for re-sizing. Re-sizing will take approximately 2-7 business days. Eternity Ring cannot be re-sized. (Eternity rings incorrectly ordered with the wrong size does not fall under this policy. If you decide to return an eternity ring that does not fit a 30% restocking fee will be applied.)
We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This courtesy excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger (Valid only in the USA.)
Please follow the instructions given below carefully to send your item to be repaired:
You must email email@example.com and notify us that you will be shipping your merchandise. You must include your name, order number item number with the word “Return” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back. Make no reference to the word jewelry or the contents that you are sending on the outside of the box.
You must include a copy of the original invoice along with the item you wish to have repaired. All packages must be sent to the following address:
The J. Braunson Company
8338 Shields Drive Suite 203
Saginaw, Michigan 48609
Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Please insure your item for the total amount you paid when you purchased the item.
You are responsible for shipping charges on returns, exchanges and repairs.
*Use only shipping carriers which provide a tracking receipt and insurance on the package shipped.
Most items purchased are processed within 2 business days and are delivered in 7-10 days. Any shipping questions or concerns please contact our team via email, firstname.lastname@example.org or Monday-Friday
10:00 a.m.-6:00 p.m. at 989.798.4374 EST.